Course Details. This two session programme equips account managers with the skills and tools to develop and implement detailed dynamic account strategies and plans for their key accounts. Free Remote Learning Online Management Courses with Certificates of Completion. Key Account Management courses come in a vast range of formats to suit you and your organisation. We are now delivering courses online and in-person. Take that first important step towards becoming a successful business manager with this incredible distance learning opportunity. Treasury Board of Canada Secretariat; Canada School of Public Service; Services and information. More specifically at this level, the individual would either be a sales manager in charge of a sales team (Sales Management modules), a sales professional responsible for key account management (Account Management modules) or an experienced sales individual who works in these roles as a combined position. To access Lynda.com courses again, please join LinkedIn Learning . Students will gain knowledge on steps in strategic planning and sales management, responsibilities of a sales manager, kinds of sales operations, a recap of the personal selling process, … Sales and customer service. Key Account Management also known as strategic account management is responsible for the achievement of sales quota and is assigned key … Learn management skills like project management, HR fundamentals and decision-making. Management can be confident that account manager candidates who have completed this program are able to craft and position a superior value proposition that resonates with key decision makers, and provide world-class account management aligned to the priorities of customers in key accounts. Do you need a key account manager in your company? Key account management (KAM) is one of the most important changes in selling that has emerged during the past two decades. Courses, events, performance management and training resources in support of ongoing learning in the workplace. Project management is a goal-oriented discipline, and the course, as well as professional focus, is shaped by scheduling and resources. Key Account Management Course. Cultivate a coaching mentality between the SAM/KAM/GAM and his or her manager, establish SAM/KAM/GAM as a desirable career path within your organization and demonstrate commitment to key customer-facing employees by investing in them. If yes you should take this course. Most requested. Make happy customers. The Key Account Management Group supports managers and corporations around the world to grow profitable business with their most important customers. 3. The qualification is designed to help you expand on your theoretical knowledge … Demonstrate mastery of what … In this course, marketing professor Drew Boyd shows you how to determine who your key customers are, and a strategy for managing your customers and your organization. Key account management is a strategic business approach with the objective of ensuring long-term and sustainable business development through profitable partnerships with strategically important customers Key account management is not an isolated business process . Other topics can include risk management, integration, time, cost, communications and quality. By adhering to this proven process, our account management training enables sales organizations to positively impact everything from customer perception to cross-team collaboration. All PTS classes are being delivered in an online format unless you are notified otherwise. Formalize key account management. Register Online * Cancellation Policy: Any changes or cancellations to a training class less than 7 days prior to the scheduled dates will result in a charge equal to 100% of the class fee. Make happy customers. You can look at this link Global Certificate in Account Management This is from Miller Hieman , famous for their work on Strategic Selling. This means, an account manager or a team with managers should be very senior end experienced to manage this account. key account management programs look like?” Done right, better key account programs can obtain more customer volume at lower discounts while not adding to costs. Key Account Management is a process that helps sustain and expand relationships with important key accounts and will work closely with multiple business departments in order to maintain and further develop the relationships with the key accounts. The first course in the Sales Operations/Management Specialization, Account Management & Salesforce Design aims to introduce learners to a variety of sales methods. Students who complete an online course in project management can experience many advantages. ... Five key points to Strong Leadership (thus a Great Manager) Great Leaders are never 100% satisfied and know how to find the balance; 101 Tips, Tricks & Secrets to Success in Leadership and Management ; Employee Interaction – Tips 1 through 27; … This course is for beginners and those who are new to Account Management or thinking about becoming an Account Manager. These skills can be developed, but many require specialized training and coaching to become truly authentic, confident, and effective in the role. Courses, events, programs, … Business, Leadership and People Management Skills. Key Account Management (KAM) defines the relationship between the business and the consumers. What is a course in management accounting? A course in management accounting is a great starting place for those ultimately seeking a career in an office environment. Please note that course materials (excluding prescribed texts) are shared electronically within 48 hours of course … COVID-19 update: arrangement of our courses We are now delivering courses online and in-person. Well, just imagine if your participants were better able to: Build effective business relationships with clients and help drive sales performance. Plus, personalized course recommendations tailored just for … KAM is a radically different organizational process used by … Please check the delivery format of each class before enrolling. When done well, key account management can be an even more profitable investment than new sales. These programs go by different names: key accounts, national accounts, strategic accounts, global accounts, etc. Over the course of the CSO Insights 2017 Sales Enablement Optimization Study, it was found that only 33.1% of organizations have a formal approach to key account management, where they require their salespeople to develop strategic account plans. Free Business Course Online. That’s why we created Strategic Account Management, a self-paced online sales training course to help you turn account growth opportunity into account growth reality. There are top-quality online courses and short Guided Projects available for learning a wide range of management skills, from high-level subjects like human resource management, project planning and management, and supply chain management to more specialized courses in Six Sigma certification and Project Management Professional (PMP) certification. Key Account Management Course. Moreover, almost a quarter (24.8%) have a … Add value to clients and help ensure their requirements are met or exceeded. Key account management is a long-term strategy that can deliver significant value over time. After you have found a course that meets your needs, ask the course provider for more information about their course teaching methods. SAM builds trust between the two organizations by focusing on value and enabling alignment across the company. The Group draws on the knowledge, expertise and skills of a range of senior practitioners, consultants and academics to ensure our support is at the forefront of current thinking . Do you need a key account program in your company? Strategic account management is an important job that requires rigor and discipline. Explore strategies to … GCcampus; Performance management for employees ; Policy on Learning, Training and Development; Contributors. This course will give you all that you require to accomplish great things in your job, and will allow you to move forward in your new career. View Course Times. "The well-structured Key Account Management programme has been fantastic; the lecturers, and their breadth of knowledge, have delivered over and above what we were looking to achieve." He also shares how to select key accounts, develop a key account … lynda.com's management training courses will help you take it to the next level. COVID-19 update: arrangement of our courses . Sales and customer service. Why is running this Account Management training course a good idea? Lynda.com is now LinkedIn Learning! Provides a useful understanding of engagement methods with buyer / buyers within an organisation. What do you think? Printing is not … The Key Account Management Training Course is one that will provide you with skills that can help you succeed in your new position as a key account manager. More than 10% do no account planning whatsoever. An account manager usually needs to have a bachelor's degree in an area like sales or business administration. Professional, certified instructors with extensive support industry experience lead the key account management classes. All the same Lynda.com content you know and love. Strategic account management (also known as key account management) is a process at the organizational level that goes beyond sales to encompass building strategic, mutually beneficial relationships between the company and its key customers. Think of it as running a business within your business. STRATEGIC IMPLICATIONS KAM as core to business: For … Drew dives into the basics of key account management, explaining what it is, why it's important, and how to tackle the key account management process. To support you and your education, BCIT is adapting applied learning in formats appropriate to the unfolding global situation. Online and virtual delivery courses are now available. (Leadership and People Management Training Course - People Management Course: held in Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria - South Africa) Our various short People Management Course (our Top Leadership Courses South Africa) are designed so that the knowledge acquired is applied practically, so that the business environment can be enhanced. This course is desinged for sales persons who will … You'll learn how to identify and create new opportunities within your accounts, develop enterprise-level relationships, and protect accounts against competitors. MKTG 3332 - Key Account Management Marketing Management Part-time Studies Course School of Business + Media. Gain access to leading tools and software designed expressly for the work of strategic and key account management. Set individual and mutual goals to guide relationship development. Measure the performance of their key accounts and adapt their approach accordingly. Customized Training & Consulting; Account Management for Sales; SAMA’s training delivers the skills, tools and knowledge strategic and key account managers need to deliver immediate, measurable, sustainable business results with strategic customers. Build Partner Management skills to meet mutual goals, establish trust and overcome obstacles with this in-depth course. Strategic Account Management is an advanced level sales course that helps sales professionals maximize revenue potential by taking a more strategic approach to account management. It all comes down to the behavior of the key account managers. The KAM is tasked with defining the individual approach of the sales personnel to specific consumers in order to create strong and lasting relationships. Offered by West Virginia University. Learning catalogue. Define boundaries and set clear expectations with partners. Key account management can drive more value than traditional sales for a few reasons: Existing customers are more likely to buy again and spend more than new customers. Please note that course materials (excluding prescribed texts) are shared electronically within 48 hours of course commencement. It is an intégrative élément of the business strategy . The account management framework we teach covers three key stages of account management: data gathering, strategy sessions and execution. This coursework offers students the foundation necessary to acquire lucrative positions related to the accounting process in a number of industries and professions. The transition from standard team member to a position in management is the single most significant most people will ever make. Please check the delivery format of each class before enrolling. SAM Best Practice #6: Validate the Plan . Course provider for more information about their course teaching methods a variety of methods. 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